These are Pro Stroke Online Store Terms and Conditions of sale to which all online purchases are subject. If you've got questions about the site or your order, you should find the answers here...

1. Price Information

The prices shown are only applicable to purchases made via the Pro Stroke website. Prices in our stores may be higher or lower than shown. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online and include GST where appropriate. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.


2. Ordering Goods

Our online store can accept orders originating from and for delivery to Australian addresses. We will ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order. You will be given the opportunity to select a different delivery address later in the checkout process. Finally we will ask for details of the Credit/Debit card you wish to use to make your payment. Clicking "order now" will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us either by email (sales@pro-stroke.com.au) Pro Stroke will confirm receipt of your order by sending an email to you using the address you supplied when registering with our website, however this will not bring into existance a legally binding agreement between us. All orders placed on Pro Stroke are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and Pro Stroke for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by Pro Stroke in our database and these details can be made available on request.


3. Payment

We accept payment by most major credit or debit cards. Payment will be debited to your account before the despatch of your purchase.
Pro Stroke processes all credit and debit card purchases made by our customers.

4. Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Pro Stroke will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data). We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order.


5. Liability

The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

6. Delivery of Goods

We can deliver to addresses within Australia and New Zealand although for deliveries to other areas there may be an additional delivery charge and slightly longer delivery lead time.

Goods can be delivered either to your home address, to an alternative address or to your work.

Your order will be delivered either by Australia post or Courier.

If a product is available to purchase online, post and packaging is charged in addition to the prices shown.
We make every effort to keep our delivery charges as low as possible.

When you add products to your shopping cart the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

From the receipt of your order we will endeavour to deliver your chosen items to you within 7 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page.

Deliveries to other locations may take longer.
Risk in the goods will pass to you on delivery.

7. After-sales Service and Guarantees
Where applicable, details of manufacturers guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by Pro Stroke.

If you would like to receive a copy of a guarantee for a particular product prior to purchase, please email us sales@pro-stroke.com.au

9. Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at sales@pro-stroke.com.au, and we will do everything we can to help you.

11. Faulty Goods
If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price.

12. Colour Reproduction
Reproduction of colour online is as accurate as photographic and electronic processes will allow.

13. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with Pro Stroke is as safe as purchasing by card in the Pro Stroke store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.